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If you are experiencing issues logging in to SelfieSign, first make sure the Caps Lock key is not enabled, and you are using a supported browser that's up to date.

You can also try clearing the browser’s cache and cookies, and a different browser.

Should the problem persist, contact us at support@selfiesign.co for assistance.

We may send a one-time verification code to your inbox in order to verify your identity before granting you access to your account or allowing you to modify your personal information. The e-mail should be received within minutes after the verification code sent page showed up.

If you did not receive the e-mail notification, the issue is likely related to e-mail blocking.

Check your e-mail Junk or Spam folder. If the SelfieSign e-mail is found in these folders, mark the e-mail as non-junk or non-spam.

Once in a while, we may go offline for maintenance without impacting your live transactions or overall experience.

We will send an e-mail announcement to all SelfieSign users, notifying you of the maintenance hours in advance.

If you are experiencing issues with the app freezing or crashing, contact us at support@selfiesign.co with reproduce steps and screenshots if any for further troubleshooting.

We recommend using the latest version of Google Chrome and Safari for SelfieSign on your PC. For our mobile apps, make sure your Android version is 8.0 or above, and your iOS version is 12.0 or above.

Yes, you can use the web app on your Android or iOS device. However, we highly recommend you to download our Android or iOS app for the best user experience on your smartphone or tablet.