top of page

我們如何幫助您?

入門指南

在您開始使用SelfieSign之前,需要先知道的基本觀念。 

SelfieSign安全嗎?

SelfieSign與其他電子簽章解決方案有何不同?

我可以免費使用SelfieSign嗎?

寄送文件

關於準備及寄送SelfieSign文件的快速解答。

我要如何寄送SelfieSign文件?

一份文件可以寄給多少收件人? 

我可以寄多少份文件?

簽署文件

瞭解如何在文件上簽署您的名字,以及填寫資訊。

我要如何簽署自己的文件?

他人要如何簽署我的文件?

我要如何下載已簽署的文件?

管理文件

如何整理及追蹤您所有已寄送並簽署的文件。

我要如何整理我的文件?

我要如何追蹤我的文件的狀態?

我要如何建立一個範本?

帳號與設定

學習如何更新及管理您的個人帳戶與設定。

我要如何更改我的電子郵件?

我要如何重設我的密碼?

我要如何將收件人新增至我的聯絡人清單?

方案與計費

您想要知道的方案、付費及交易紀錄資訊,全部都在這。

我可以選擇哪些付款方式?

如何升級我的SelfieSign計劃?

如果我更改方案,我的文件還會在嗎?

安全與隱私

我們遵守歐盟個資與隱私保護法(GDPR)等全球性法規,來保護使用者的數據。

我要如何下載文件的稽查軌跡?

SelfieSign如何保護我的資料?

他人可否讀取我的檔案?

疑難排除

如果您遇到錯誤或問題,我們有解答。

我無法成功登入。

我沒有收到啟用帳號的信件。

SelfieSign服務畫面停住或當機了。

常見問題

  • What is an electronic signature?
    Electronic signature is a way to sign documents online. It has the same legal standing as a handwritten signature as long as it adheres to e-signature regulations such as eIDAS in the European Union. It also has specific details including who signed and when, therefore fully traceable.
  • What is unique about SelfieSign e-signature?
    What sets SelfieSign apart from everyone else is how we provide an extra layer of security and trust for signatures. We video record the signing process of every signature, guaranteeing it is signed by the person intended and it is court-admissible backed by video evidence.
  • Is SelfieSign legally binding?
    Yes, documents signed using SelfieSign are considered legally binding in the world. In fact, your documents are even more enforceable in a court of law than handwritten documents. We provide not only a comprehensive audit trail of each signature, but also a video record of the signing process as evidence.
  • How do I send an electronic document?
    Sending an electronic document is easy as 1-2-3. Step 1: Click on “Add Documents” Step 2: Drag & drop the file you want to send Step 3: Add recipients and fields Follow these quick steps in how do I send a SelfieSign document.
  • How do I sign a document with SelfieSign?
    You can sign a document anytime, anywhere using SelfieSign. Simply open the document, and tap the signature field to sign your name. Note that we will video record your signing process in case of fraud or dispute. Learn how to sign your own document and sign a document sent to you.
  • What is an electronic signature?
    Electronic signature is a way to sign documents online. It has the same legal standing as a handwritten signature as long as it adheres to e-signature regulations such as eIDAS in the European Union. It also has specific details including who signed and when, therefore fully traceable.
  • What is unique about SelfieSign e-signature?
    What sets SelfieSign apart from everyone else is how we provide an extra layer of security and trust for signatures. We video record the signing process of every signature, guaranteeing it is signed by the person intended and it is court-admissible backed by video evidence.
  • Is SelfieSign legally binding?
    Yes, documents signed using SelfieSign are considered legally binding in the world. In fact, your documents are even more enforceable in a court of law than handwritten documents. We provide not only a comprehensive audit trail of each signature, but also a video record of the signing process as evidence.
  • How do I send an electronic document?
    Sending an electronic document is easy as 1-2-3. Step 1: Click on “Add Documents” Step 2: Drag & drop the file you want to send Step 3: Add recipients and fields Follow these quick steps in how do I send a SelfieSign document.
  • How do I sign a document with SelfieSign?
    You can sign a document anytime, anywhere using SelfieSign. Simply open the document, and tap the signature field to sign your name. Note that we will video record your signing process in case of fraud or dispute. Learn how to sign your own document and sign a document sent to you.

我仍需要協助… 

bottom of page