Question 1

What is an electronic signature?

Accepted Answer

An electronic signature (e-signature) is a digital way to sign documents online that replaces traditional handwritten signatures.

Electronic signatures are legally binding and have the same legal standing as handwritten signatures when they comply with e-signature regulations like eIDAS (European Union), ESIGN Act (United States), and similar laws worldwide.

Electronic signatures provide several advantages over paper signatures:

• Faster processing - Sign and send documents instantly 
 • Complete audit trails - Track who signed what and when 
 • Enhanced security - Digital authentication and encryption 
 • Cost savings - Eliminate printing, scanning, and mailing. 
 • Environmental benefits - Reduce paper waste and skip the signing commute.

Question 2

What's the difference between an electronic signature and a digital signature?

Accepted Answer

While often used interchangeably, electronic and digital signatures serve different purposes:

Electronic Signatures are broad legal concepts covering any electronic method of signing documents, from typing your name to drawing with your finger. They focus on intent to sign and legal compliance.

Digital Signatures are specific cryptographic technologies that use mathematical algorithms to verify document authenticity and detect tampering. They focus on technical verification and document integrity.

SelfieSign goes beyond both: We provide legally compliant electronic signatures with advanced digital signature technology, plus our proprietary .SVS format that embeds video verification, PKI (Public Key Infrastructure) algorithms, and comprehensive signer data for maximum security and legal protection.

Question 3

What is SelfieSign? And what makes it unique?

Accepted Answer

SelfieSign is the world's first video-based electronic signature platform. We capture 4 biometric traits — image, video, voice, and signature — specific to each signer simultaneously as he or she signs.

What makes SelfieSign unique: 
 • Proprietary .SVS Format: The only e-signature solution that combines video, voice, biometrics, and PKI algorithms in one tamper-proof file 
 • eIDAS AES Certification: SelfieSign is the only e-signature platform certified for eIDAS Advanced Electronic Signatures (AES) 
 • Complete Non-Repudiation: PKI algorithms ensure document immutability and eliminate any possibility of signature denial

• Superior Compliance: Adheres to EU's eIDAS XAdES and ASIC standards for high-risk, regulated transactions

Question 4

How is SelfieSign different from other e-signature platforms?

Accepted Answer

While traditional e-signature solutions like DocuSign, Adobe Sign, and HelloSign rely on basic PAdES format and simple authentication methods, SelfieSign's revolutionary .SVS format embeds comprehensive signer data including video recording, voice, location, timestamp, hash codes, and digital footprints—all protected by AES and RSA encryption.

Question 5

Why should I choose SelfieSign over DocuSign or Adobe Sign?

Accepted Answer

Enhanced Security: While competitors use passwords, OTPs, or other knowledge-based authentication methods that can be compromised, our video verification captures the actual person signing in in real-time, eliminating identity fraud.

Superior Legal Protection: Traditional e-signature platforms provide audit trails, but SelfieSign provides video evidence and rich metadata, including time, location, device, and signer behavior that's admissible in courts worldwide. This gives you the strongest possible legal foundation.

Competitive Pricing: You get industry-leading security at a fraction of the cost of DocuSign and other popular e-signature providers.

Question 6

Is SelfieSign legally binding and enforceable?

Accepted Answer

Yes, absolutely. SelfieSign's e-signatures are legally binding and comply with electronic signature regulations like eIDAS (EU) and Taiwan's Electronic Signatures Act.

In fact, SelfieSign documents are more enforceable than both handwritten signatures and standard e-signatures because we provide:

• Complete video evidence of the document signing process 
 • Comprehensive audit trails with timestamps 
 • Biometric verification through video capture 
 • Tamper-proof document integrity

This combination makes SelfieSign the gold standard for legal enforceability.

Question 7

How does video recording make signatures more secure?

Accepted Answer

Video recording eliminates the most common e-signature vulnerabilities:

Identity Verification: Unlike competitors who rely on email access or OTPs (which can be compromised), our video captures the actual signer's face and actions.

Intent Verification: Video proof shows the signer clearly understood and intended to sign the document.

Fraud Prevention: Impossible to forge or dispute when there's video evidence of the signing process.

Legal Admissibility: Courts worldwide accept video evidence, making your agreements virtually dispute-proof.

Question 8

How easy is it to request signatures with SelfieSign?

Accepted Answer

Sending documents is simpler than most competitors:

1. Upload: Drag and drop any PDF document

1. Configure: Add recipient email address and place signature fields where needed

1. Send: Recipients get a secure link to sign with video verification

No complex workflows, no lengthy setup processes—just secure, video-verified signatures in minutes.

Question 9

How do recipients sign documents?

Accepted Answer

The signing experience is intuitive and secure:

1. Recipients click the secure link sent via email or social media apps like LINE, Facebook, etc. 
2. They review the document and click the signature fields 
3. Our system activates video recording and captures their signature
4. They confirm and complete the signing 
5. Both parties receive the e-signed document with video proof attached

The entire process takes under 2 minutes while providing maximum security.

👉 Sign up for a free trial!(https://app.selfiesign.com.tw/manage_saas/html/register/registerType.html)

Question 10

What happens to the video recordings?

Accepted Answer

All video recordings are: 
 • Encrypted and stored securely with 256-bit AES and RSA-2048 encryption

• Accessible only to authorized parties involved in the document

• Available as downloadable evidence for legal proceedings

Question 11

Can I try SelfieSign before committing?

Accepted Answer

Yes! We have a free trial where you can sign up to 10 documents for free with full access to all features.  
Experience the difference video verification makes before making any commitment. Try it now! (https://app.selfiesign.com.tw/manage_saas/html/register/registerType.html)

Question 12

Does SelfieSign offer API integration?

Accepted Answer

Yes! SelfieSign provides a comprehensive RESTful API that seamlessly integrates with your existing systems. Unlike basic API offerings from other providers, SelfieSign's API includes full video verification capabilities, giving your integrated applications the same superior legal protection as our web platform.  
For more details, visit: https://www.selfiesign.com.tw/developers (https://www.selfiesign.com.tw/developers)

Question 13

Is my data secure with SelfieSign?

Accepted Answer

Security is our foundation:

• 256-bit AES and RSA-2048 encryption for all data and video storage

• GDPR-compliant privacy practices

• ISO 27001 security standards

• Zero-knowledge architecture - we can't access your document contents

• 99.9% uptime guarantee with robust infrastructure

Your sensitive documents and video evidence are protected by bank-level security.

Question 14

What file types does SelfieSign support?

Accepted Answer

SelfieSign works with all standard document formats: 
 • PDF files (recommended for best results)

• Word documents (.docx, .doc) (automatically converted to PDF)

• Images (.jpg, .png) (automatically converted to PDF)

And more!

Question 15

Is SelfieSign cloud-based or can it be deployed on-premises?

Accepted Answer

SelfieSign offers flexible deployment options to meet your security and compliance requirements.  
Most customers choose our cloud solution for its reliability and cost-effectiveness, but we understand that some organizations require on-premises deployment for compliance reasons.

Question 16

What industries and use cases is SelfieSign best suited for?

Accepted Answer

SelfieSign's video verification makes it ideal for industries where signature authenticity is critical: 
High-Stakes Contracts: 
 • Real estate transactions

• Legal agreements and contracts 
 • Financial services and lending 
 • Insurance claims and policies 
 • Healthcare consent forms

Compliance-Heavy Industries: 
 • Banking and finance (KYC/AML requirements)

• Healthcare (Patient Consent Forms)

• Government contracts

• Pharmaceuticals

• Legal services

Fraud-Prone Scenarios: 
 • High-value purchases

• Employment agreements

• Loan applications

• Power of attorney documents 
 • Inheritance and estate planning

Volume Operations: 
 • HR onboarding and employee documents 
 • Customer onboarding processes 
 • Vendor and supplier agreements 
 • Recurring contract renewals

Any situation where you need absolute proof of who signed what benefits from SelfieSign's video verification.

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