Question 1

What is an electronic signature?

Accepted Answer

An electronic signature (e-signature) is a digital way to sign documents online that replaces handwritten signatures. E-signatures are legally binding and offer faster processing, audit trails, enhanced security, cost savings, and environmental benefits.

Question 2

What's the difference between an electronic signature and a digital signature?

Accepted Answer

Electronic signatures are broad legal concepts for any electronic signing method. Digital signatures use cryptographic technology for verification. SelfieSign combines both with our proprietary .SVS format that includes video verification and PKI algorithms.

Question 3

What is SelfieSign? And what makes it unique?

Accepted Answer

SelfieSign is the world's first video-based e-signature platform capturing 4 biometric traits simultaneously. Unique features include proprietary .SVS format, eIDAS AES certification, complete non-repudiation, and superior compliance standards.

Question 4

How is SelfieSign different from other e-signature platforms?

Accepted Answer

Unlike traditional platforms using basic PAdES format, SelfieSign's .SVS format embeds comprehensive signer data including video, voice, location, timestamp, and hash codes—all protected by AES and RSA encryption.

Question 5

Why should I choose SelfieSign over DocuSign or Adobe Sign?

Accepted Answer

SelfieSign offers enhanced security through real-time video verification, superior legal protection with video evidence and rich metadata, and competitive pricing at a fraction of competitors' costs.

Question 6

Is SelfieSign legally binding and enforceable?

Accepted Answer

Yes, SelfieSign complies with eIDAS (EU) and Taiwan's Electronic Signatures Act. Our signatures are more enforceable than handwritten signatures due to complete video evidence, audit trails, biometric verification, and tamper-proof integrity.

Question 7

How does video recording make signatures more secure?

Accepted Answer

Video recording provides identity verification, intent verification, fraud prevention, and legal admissibility. Courts worldwide accept video evidence, making agreements virtually dispute-proof.

Question 8

How easy is it to request signatures with SelfieSign?

Accepted Answer

Simple 3-step process: Upload your PDF, configure recipient email and signature fields, then send. Recipients get a secure link for video-verified signing in minutes.

Question 9

How do recipients sign documents?

Accepted Answer

Recipients click the secure link, review the document, sign with video recording activated, and confirm completion. The entire process takes under 2 minutes with maximum security.

Question 10

What happens to the video recordings?

Accepted Answer

Videos are encrypted with 256-bit AES and RSA-2048, accessible only to authorized parties, and available as downloadable evidence for legal proceedings.

Question 11

Can I try SelfieSign before committing?

Accepted Answer

Yes! Free trial allows signing up to 10 documents with full access to all features. Experience video verification before any commitment.

Question 12

Does SelfieSign offer API integration?

Accepted Answer

Yes! Comprehensive RESTful API with full video verification capabilities. Visit https://www.selfiesign.com.tw/developers for details.

Question 13

Is my data secure with SelfieSign?

Accepted Answer

Bank-level security with 256-bit AES and RSA-2048 encryption, GDPR compliance, ISO 27001 standards, zero-knowledge architecture, and 99.9% uptime guarantee.

Question 14

What file types does SelfieSign support?

Accepted Answer

PDF files (recommended), Word documents (.docx, .doc), images (.jpg, .png), and more. Non-PDF files are automatically converted to PDF.

Question 15

Is SelfieSign cloud-based or can it be deployed on-premises?

Accepted Answer

Flexible deployment options available. Most customers choose cloud solution for reliability and cost-effectiveness, but on-premises deployment available for compliance requirements.

Question 16

What industries and use cases is SelfieSign best suited for?

Accepted Answer

Ideal for high-stakes contracts (real estate, legal, financial), compliance-heavy industries (banking, healthcare, government), fraud-prone scenarios (high-value purchases, loans), and volume operations (HR onboarding, customer processes).

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